PMP Question #1069: Real Exam Question with Answer & Explanation

Question

For some time now, doubts have been raised about who is responsible for delivering a key benefit of a project. What should the project manager do next?

Options

• AMeet with the stakeholders involved to clearly define their roles and responsibilities with regard to
• BUnderstand the context of the situation and escalate the problem to the steering committee.
• CDocument the risk in the risk register and generate the risk responses and their respective
• DMeet with the customer to obtain consensus with the recipient of the benefit and determine a

Explanation

When there are doubts about responsibility for delivering a key project benefit, the project manager should meet with involved stakeholders to clearly define and assign roles and responsibilities.

Common mistakes.

• B. Escalating to the steering committee without first attempting to resolve the ambiguity directly with the involved stakeholders is premature and bypasses a primary responsibility of the project manager.
• C. Documenting this as a risk is reactive; the immediate problem is an unclear assignment of responsibility, which needs to be resolved, not just recorded.
• D. Meeting with the customer is important for understanding the benefit, but the core issue is the internal confusion among project stakeholders regarding who is responsible for its delivery, which needs an internal resolution.

Concept tested. Role and responsibility clarification

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/stakeholder-management

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