PMP · Question #1039
A project manager learns that the performance of a high-performing project team member is deteriorating. This team member is a key member of the project. Which action should the project manager take…
The correct answer is D. Discuss the issue with the team member and work on an agreed option. When a key team member's performance declines, the project manager should directly discuss the issue with them to understand the cause and collaboratively find a solution.
Question
Options
- AAssign the project team member to more challenging tasks.
- BRecognize the project team member in a leadership forum.
- CMentor the project team member by providing step-by-step guidance.
- DDiscuss the issue with the team member and work on an agreed option.
How the community answered
(45 responses)- A7% (3)
- B11% (5)
- C2% (1)
- D80% (36)
Why each option
When a key team member's performance declines, the project manager should directly discuss the issue with them to understand the cause and collaboratively find a solution.
Assigning more challenging tasks without understanding the reason for deterioration could exacerbate the problem if the decline is due to stress or burnout.
Recognition is typically for good performance, not a solution for deteriorating performance, and might be perceived as insincere if the underlying issue isn't addressed.
Mentoring with step-by-step guidance assumes a lack of skill or knowledge; while a possibility, it's better to first ascertain the actual problem through discussion before prescribing a solution.
The most effective first step when a team member's performance deteriorates is to have a direct, private conversation with them. This allows the project manager to understand the root cause of the performance decline (e.g., burnout, personal issues, lack of clarity, skill gap) and collaboratively work with the individual to identify an agreed-upon solution or support plan tailored to their specific needs.
Concept tested: Team performance management; Conflict resolution
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/manage-project-team-process
Topics
Community Discussion
4
Luis F.Jun 11, 2026D is the right call here. PMI is huge on direct communication and collaboration when a performance issue pops up, even for a high performer. A, B, and C are just guesses at what might motivate them without actually asking, so D wins because you sit down, figure out the root cause together, and agree on a solution.
Samuel O.Jun 20, 2026Had this on my exam last month, D is correct, always talk to them first.
Wei W.Jun 22, 2026Agreed on D, though I would frame it less as always talk to them first and more as the team collaborates to reach shared understanding before anyone escalates or decides in isolation.
Wei W.Jun 29, 2026D. Agile or not, you talk to the person first before assuming what they need.