PLAT-ADMN-201 Question #74: Real Exam Question with Answer & Explanation

Question

The sales and service teams at Cloud Kicks would like to have more visibility into their pipeline and stay on top of every case. A Platform Administrator needs to quickly create dashboards for each of the teams but does not know where to start. What should the administrator do?

Options

• AUse the Salesforce Labs Field Service Dashboards for service teams from AppExchange.
• BEnable Einstein Analytics and build custom dashboards using advanced analytics tools.
• CUse the Salesforce Labs CRM Dashboards for sales teams from AppExchange.
• DManually create dashboards without using any prebuilt templates or packages.

Explanation

For an administrator who needs to deliver high-quality dashboards "quickly" and "doesn't know where to start," the AppExchange is the best resource. Salesforce Labs provides several free, pre-configured dashboard packages (like the "CRM Dashboards") that include standard components for sales pipeline, lead tracking, and case management. These packages serve as an excellent baseline that can be installed in minutes and then customized to fit the specific needs of Cloud Kicks. Manually creating everything (Option D) is time-consuming. Einstein Analytics (Option B) is a separate, more complex product that requires extra licensing and setup. Option A is too narrow, as it focuses specifically on "Field Service" rather than general sales and service visibility.

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