A salesperson complains that the Log a Call button is missing from the highlights panel of an Opportunity page. What is the reason for this?

Question

Options

• AThe Log a Call action will appear within the Activity Component as a standard behavior rather
• BThe Log a Call action has not been added to the Salesforce Mobile and Lightning Experience
• CThe custom Log a Call permission is missing from the user's profile and assigned permission
• DThe custom Log a Call permission has been disabled at the org level in Setup.

• A
  2% (1)
• B
  88% (50)
• C
  7% (4)
• D
  4% (2)

Explanation

The Log a Call button appears in the highlights panel (the quick action bar) only if the action has been explicitly added to the 'Salesforce Mobile and Lightning Experience Actions' section of the Opportunity page layout. If it is missing from that section, it will not appear in the Lightning UI highlights panel. Option A is incorrect - while Log a Call does appear in the Activity component timeline, the question specifically concerns the highlights panel, which is driven by the Mobile/Lightning Actions section. Option C is incorrect because Log a Call is a standard action, not a custom one requiring a special permission. Option D is incorrect because there is no org-level toggle that disables Log a Call.

No community discussion yet for this question.