A Platform Administrator at Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How…

Question

Options

• APage Layout
• BHome Page
• CLightning Page
• DComponent Filter

• A
  4% (1)
• B
  8% (2)
• C
  75% (18)
• D
  13% (3)

Explanation

To make a Screen Flow available to users on a specific record, such as a Case, the Platform Administrator should add the Flow component to the Lightning Record Page. Using the Lightning App Builder, the admin can drag the Flow component onto the page and select the specific "Service Question" flow from the list. This allows the flow to be embedded directly into the workspace where the service reps are already looking at case details. While flows can be placed on a Home Page (Option B), that would not provide the case-specific context needed for the reps. Page Layouts (Option A) are used for standard fields and related lists but do not natively host dynamic screen flow components. Component Filters (Option D) are used to show or hide the flow based on certain criteria, but the distribution itself is handled by placing it on the Lightning

No community discussion yet for this question.