PL-900 · Question #92
PL-900 Question #92: Real Exam Question with Answer & Explanation
The correct answer is C: Microsoft Dataverse. To automate customer support call escalation routing in Power Automate, you should use a connector that interacts with the underlying data store for such business data.
Question
A company uses a manual process to manage escalations for customer support calls. You must use Power Automate to automate the process for routing escalated calls. You need to create the flow. Which type of connector should you use?
Options
- AOffice 365 Users
- BMicrosoft Excel
- CMicrosoft Dataverse
Explanation
To automate customer support call escalation routing in Power Automate, you should use a connector that interacts with the underlying data store for such business data.
Common mistakes.
- A. The Office 365 Users connector is used to retrieve information about users within an organization's Azure Active Directory, not for managing customer support call data or business processes.
- B. The Microsoft Excel connector is used to read from or write to Excel workbooks, which is not suitable for robustly managing operational customer support data and processes across an enterprise system.
Concept tested. Power Automate Dataverse connector usage
Reference. https://learn.microsoft.com/en-us/power-apps/maker/data-platform/data-platform-power-automate
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