You develop a Power Virtual Agents chatbot in a Microsoft Teams channel named Expenses. You need to identify the operations the chatbot can perform. Which two actions can the chatbot perform? Each…

Question

Options

• ATrigger a request for approval from a senior manager for high-value expenses.
• BUpload and process a PDF file.
• CStaff who are not members of the Expenses team can use the chatbot.
• DTransfer a chat to a live person if the chatbot cannot answer the question.

• A
  88% (43)
• B
  8% (4)
• C
  4% (2)

Explanation

A is correct: Power Virtual Agents chatbots can trigger Power Automate flows, which can initiate approval workflows. This enables the bot to submit a high-value expense for manager approval automatically. D is correct: PVA natively supports escalation/handoff to a live human agent when the bot cannot resolve the query, using integration with Omnichannel for Customer Service or Teams-based handoff. B is incorrect: PVA does not natively upload and process PDF files. C is incorrect: when a PVA bot is deployed to a specific Microsoft Teams channel (like 'Expenses'), only members of that team can interact with it - non-members are excluded.

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