PL-100 · Question #217
PL-100 Question #217: Real Exam Question with Answer & Explanation
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Question
Drag and Drop Question A call center manager monitors incoming phone calls. The manager analyzes the performance of phone reps by using a custom view. The view contains a custom field named Phone call Duration in Minutes. The call center manager must present an Excel spreadsheet daily to upper management. The spreadsheet must contain the call center performance for further trending analysis and corrective actions. You need to create the spreadsheet. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:
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