Pegasystems
PEGAPCSSA86V1 · Question #76
An assignment service-level agreement (SLA) is configured with the following details: ♦Initial urgency: 20 ♦Assignment ready: Timed delay of 2 hours ♦Goal: 5 hours and increase urgency by 10…
The correct answer is A. 85. See the full explanation below for the reasoning.
Question
An assignment service-level agreement (SLA) is configured with the following details:
♦Initial urgency: 20 ♦Assignment ready: Timed delay of 2 hours ♦Goal: 5 hours and increase urgency by 10 ♦Deadline: 2 hours and increase urgency by 25 ♦Passed deadline: 1 hour, increase urgency by 5, and limit events to 6 The case reaches the assignment at 9 AM on Wednesday. Assuming no other urgency adjustments, what is the assignment urgency 6.5 hours after the case reaches the assignment?
Options
- A85
- B95
- C75
- D80
How the community answered
(52 responses)- A71% (37)
- B10% (5)
- C13% (7)
- D6% (3)
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