Pegasystems
PEGAPCSSA86V1 · Question #75
If a customer reports an issue with their order, an Investigation case is created. All investigation cases are higher priority than other case types. What configuration supports this requirement?
The correct answer is A. Create a service-level agreement (SLA) rule and ensure that the assignment is ready immediately. See the full explanation below for the reasoning.
Question
If a customer reports an issue with their order, an Investigation case is created. All investigation cases are higher priority than other case types. What configuration supports this requirement?
Options
- ACreate a service-level agreement (SLA) rule and ensure that the assignment is ready immediately.
- BCreate a service-level agreement (SLA) rule and increase the initial urgency.
- CIncrease the initial urgency on the case type settings.
- DConfigure an optional action to enable manual changes to case urgency.
How the community answered
(51 responses)- A80% (41)
- B6% (3)
- C2% (1)
- D12% (6)
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