Pegasystems
PEGAPCSSA86V1 · Question #75
PEGAPCSSA86V1 Question #75: Real Exam Question with Answer & Explanation
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Question
If a customer reports an issue with their order, an Investigation case is created. All investigation cases are higher priority than other case types. What configuration supports this requirement?
Options
- ACreate a service-level agreement (SLA) rule and ensure that the assignment is ready immediately.
- BCreate a service-level agreement (SLA) rule and increase the initial urgency.
- CIncrease the initial urgency on the case type settings.
- DConfigure an optional action to enable manual changes to case urgency.
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