Pegasystems
PEGAPCSA84V1 · Question #97
A requirement states: A customer can update an address at any point during case processing by performing the following steps. 1. The customer submits the new address. 2. The application verifies…
The correct answer is B. Add a case-wide optional process to the case workflow to perform the address change. See the full explanation below for the reasoning.
Question
A requirement states: A customer can update an address at any point during case processing by performing the following steps. 1. The customer submits the new address. 2. The application verifies that the address matches postal service requirements. 3. The customer then approves the corrected address. How do you configure this requirement?
Options
- AAdd an alternate stage to the case life cycle to change the address.
- BAdd a case-wide optional process to the case workflow to perform the address change.
- CAdd a case-wide optional action to the workflow for the address submission.
- DAdd a button to each assignment to present the custoemer with a form to submit a new address.
How the community answered
(26 responses)- A4% (1)
- B81% (21)
- C4% (1)
- D12% (3)
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