Pegasystems
PEGAPCSA84V1 · Question #96
A help desk ticket case type is defined as follows: If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
The correct answer is C. When the Process ticket step starts. See the full explanation below for the reasoning.
Question
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
Exhibit
Options
- AWhen the Process ticket step completes
- BWhen the Triage stage completes
- CWhen the Process ticket step starts
- DWhen Verify solution step starts
How the community answered
(31 responses)- A3% (1)
- B6% (2)
- C81% (25)
- D10% (3)
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