Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

Question

Exhibit

Options

• AAdd an Item Retention alternate stage and define a process for retention of item.
• BReplace the Wait step in the Item Return stage with a Change Stage step.
• CAdd a decision in the Item Return process to change the stage when a return is not necessary.
• DAdd a condition to skip the Item Return stage when a return is not necessary.

• A
  14% (5)
• B
  5% (2)
• C
  8% (3)
• D
  73% (27)

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