Pegasystems
PEGAPCSA84V1 · Question #64
The deadline for responding to all customer requests is eight hours. If the deadline is exceeded, and the request is from a premium customer, the assignment automatically transfers to the department…
The correct answer is C. Create a single service level agreement rule with a Transfer escalation action. Use the value of a. See the full explanation below for the reasoning.
Question
The deadline for responding to all customer requests is eight hours. If the deadline is exceeded, and the request is from a premium customer, the assignment automatically transfers to the department manager. Which configuration satisfies this requirement?
Options
- ACreate service level agreement rules for each customer category. Use a decision table to
- BCreate a single service level agreement rule with a Transfer escalation action. Use a decision
- CCreate a single service level agreement rule with a Transfer escalation action. Use the value of a
- DCreate a single service level agreement rule with a Transfer escalation action. Use a when rule to
How the community answered
(49 responses)- A6% (3)
- B2% (1)
- C80% (39)
- D12% (6)
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