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Pegasystems

PEGACSA72V1 · Question #17

Which requirement is satisfied by configuring a service level agreement?

The correct answer is D. A transaction review is completed within 24 hours. See the full explanation below for the reasoning.

Question

Which requirement is satisfied by configuring a service level agreement?

Options

  • AUsers are notified when they receive an assignment.
  • BTransaction dispute cases are considered more urgent than address change cases.
  • CRequests from customers with elite status go to a dedicated work group.
  • DA transaction review is completed within 24 hours.

How the community answered

(43 responses)
  • A
    5% (2)
  • B
    12% (5)
  • C
    2% (1)
  • D
    81% (35)

Community Discussion

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Full PEGACSA72V1 Practice