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PDI · Question #94
PDI Question #94: Real Exam Question with Answer & Explanation
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Submitted by olafpl· Apr 18, 2026Logic and Process Automation
Question
A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their call script. Following best practices, what is the optimal approach to satisfy this requirmrnt?
Options
- AFlow Builder
- BApprovals
- CApex trigger
- DEinstein Next Best Action
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Topics
#Flow Builder#Process Automation#Screen Flow#User Guidance