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PCNSE · Question #785

A firewall administrator has confirmed reports of a website is not displaying as expected, and wants to ensure that decryption is not causing the issue. Which three methods can the administrator use…

The correct answer is B. Investigate decryption logs of the specific traffic to determine reasons for failure. C. Temporarily disable SSL decryption for all websites to troubleshoot the issue. E. Create a policy-based "No Decrypt" rule in the decryption policy to exclude specific traffic from. To determine if decryption is causing a website to fail, an administrator can review decryption logs, temporarily disable decryption, or create a specific 'No Decrypt' policy rule.

Submitted by klara.se· Apr 18, 2026Configuration Troubleshooting

Question

A firewall administrator has confirmed reports of a website is not displaying as expected, and wants to ensure that decryption is not causing the issue. Which three methods can the administrator use to determine if decryption is causing the website to fail? (Choose three.)

Options

  • AMove the policy with action decrypt to the top of the decryption policy rulebase.
  • BInvestigate decryption logs of the specific traffic to determine reasons for failure.
  • CTemporarily disable SSL decryption for all websites to troubleshoot the issue.
  • DDisable SSL handshake logging.
  • ECreate a policy-based "No Decrypt" rule in the decryption policy to exclude specific traffic from

How the community answered

(43 responses)
  • A
    21% (9)
  • B
    70% (30)
  • D
    9% (4)

Why each option

To determine if decryption is causing a website to fail, an administrator can review decryption logs, temporarily disable decryption, or create a specific 'No Decrypt' policy rule.

AMove the policy with action decrypt to the top of the decryption policy rulebase.

Moving a decrypt policy to the top would ensure decryption occurs earlier, but it does not help determine if decryption itself is the cause of a website failure.

BInvestigate decryption logs of the specific traffic to determine reasons for failure.Correct

Investigating decryption logs provides specific reasons for decryption failures, such as certificate errors or unsupported ciphers, which helps diagnose website issues.

CTemporarily disable SSL decryption for all websites to troubleshoot the issue.Correct

Temporarily disabling SSL decryption globally is a quick troubleshooting step to confirm if decryption is the root cause of the website's display issues.

DDisable SSL handshake logging.

Disabling SSL handshake logging would remove critical debugging information that is essential for troubleshooting decryption-related problems.

ECreate a policy-based "No Decrypt" rule in the decryption policy to exclude specific traffic fromCorrect

Creating a policy-based 'No Decrypt' rule for the problematic traffic allows specific website access to bypass decryption, effectively isolating the issue without affecting other decrypted traffic.

Concept tested: SSL decryption troubleshooting

Source: https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-admin/decryption/troubleshoot-decryption

Topics

#SSL Decryption#Troubleshooting#Palo Alto Networks Firewall#Decryption Policy

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