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PCNSE · Question #683

An engineer discovers the management interface is not routable to the User-ID agent. What configuration is needed to allow the firewall to communicate to the User-ID agent?

The correct answer is C. Create a custom service route for the UID Agent. To allow the firewall to communicate with the User-ID agent, you need to configure a custom service route for the UID Agent23. A custom service route allows you to specify which interface and source IP address the firewall uses to connect to a specific destination service. By def

Submitted by khalil_dz· Apr 18, 2026Configuration Troubleshooting

Question

An engineer discovers the management interface is not routable to the User-ID agent. What configuration is needed to allow the firewall to communicate to the User-ID agent?

Options

  • AAdd a Policy Based Forwarding (PBF) policy to the User-ID agent IP
  • BCreate a NAT policy for the User-ID agent server
  • CCreate a custom service route for the UID Agent
  • DAdd a static route to the virtual router

How the community answered

(37 responses)
  • A
    3% (1)
  • B
    5% (2)
  • C
    81% (30)
  • D
    11% (4)

Explanation

To allow the firewall to communicate with the User-ID agent, you need to configure a custom service route for the UID Agent23. A custom service route allows you to specify which interface and source IP address the firewall uses to connect to a specific destination service. By default, the firewall uses its management interface for services such as User-ID, but you can override this behavior by creating a custom service route. To configure a custom service route for the UID Agent, you need to do the following steps: Go to Device > Setup > Services and click Service Route Configuration. In the Service column, select User-ID Agent from the drop-down list. In the Interface column, select an interface that can reach the User-ID agent server from the drop-down list. In the Source Address column, select an IP address that belongs to that interface from the drop- Click OK and Commit your changes.

Topics

#User-ID#Service Routes#Management Interface#Connectivity Troubleshooting

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