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PCNSE · Question #760

The decision to upgrade PAN-OS has been approved. The engineer begins the process by upgrading the Panorama servers, but gets an error when attempting the install. When performing an upgrade on Panora

The correct answer is B. Outdated plugins. A common cause for a failed Panorama PAN-OS upgrade installation is the presence of outdated or incompatible plugins, which can prevent the upgrade process from completing successfully.

Submitted by fatima_kr· Apr 18, 2026Configuration Troubleshooting

Question

The decision to upgrade PAN-OS has been approved. The engineer begins the process by upgrading the Panorama servers, but gets an error when attempting the install. When performing an upgrade on Panorama to PAN-OS, what is the potential cause of a failed install?

Options

  • AGlobalProtect agent version
  • BOutdated plugins
  • CManagement only mode
  • DExpired certificates

How the community answered

(27 responses)
  • B
    89% (24)
  • C
    7% (2)
  • D
    4% (1)

Why each option

A common cause for a failed Panorama PAN-OS upgrade installation is the presence of outdated or incompatible plugins, which can prevent the upgrade process from completing successfully.

AGlobalProtect agent version

The GlobalProtect agent version on endpoints is not a direct factor in the successful installation of a PAN-OS upgrade on the Panorama server itself.

BOutdated pluginsCorrect

Outdated or incompatible plugins, such as Panorama plugins, content packs, or App-ID updates, are a frequent cause of failed PAN-OS upgrades on Palo Alto Networks devices, including Panorama. The upgrade process checks for plugin compatibility and will halt if these prerequisites are not met or if legacy plugins conflict with the new OS version.

CManagement only mode

Management only mode describes a firewall's operational role and does not inherently cause upgrade failures on Panorama.

DExpired certificates

Expired certificates might cause operational issues or communication problems, but typically not a direct failure of the PAN-OS installation process itself unless they are critical system certificates affecting OS integrity checks.

Concept tested: PAN-OS upgrade failure causes

Source: https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-admin/software-and-updates/install-content-and-software-updates/install-pan-os-software-updates

Topics

#Panorama upgrade#Upgrade troubleshooting#Outdated plugins#PAN-OS upgrade

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