Which statement is correct given the following message from the PanGPA log on the GlobalProtect app? Failed to connect to server at port:4767

Question

Options

• AThe PanGPS process failed to connect to the PanGPA process on port 4767
• BThe GlobalProtect app failed to connect to the GlobalProtect Portal on port 4767
• CThe PanGPA process failed to connect to the PanGPS process on port 4767
• DThe GlobalProtect app failed to connect to the GlobalProtect Gateway on port 4767

• B
  11% (2)
• C
  84% (16)
• D
  5% (1)

Explanation

In the GlobalProtect architecture on Windows endpoints, two processes work together: PanGPS (GlobalProtect Service) runs as a Windows service with elevated privileges and handles the actual VPN tunnel, and PanGPA (GlobalProtect Agent/App) is the user-facing GUI process. These two processes communicate with each other locally over port 4767. The log entry in PanGPA stating 'Failed to connect to server at port:4767' means the PanGPA process (the GUI/agent) could not connect to the PanGPS process (the service) on that local port. This typically indicates PanGPS is not running or has crashed. This is not a network connection to an external server - it is an inter-process communication failure on the local machine.

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