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PC0-001 · Question #612

What are the ITIL guiding principles used for?

The correct answer is A. To help an organization make good decisions. See the full explanation below for the reasoning.

Question

What are the ITIL guiding principles used for?

Options

  • ATo help an organization make good decisions
  • BTo direct and control an organization
  • CTo identify activities that an organization must perform in order to deliver a valuable service
  • DTo ensure that an organization's performance continually meets stakeholders' expectations

How the community answered

(26 responses)
  • A
    77% (20)
  • B
    8% (2)
  • C
    4% (1)
  • D
    12% (3)

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