PeopleCert
PC0-001 · Question #575
What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?
The correct answer is C. Verifying that improvement targets have been achieved. See the full explanation below for the reasoning.
Question
What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?
Options
- AAn initial baseline assessment
- BThe production of a detailed CSI plan
- CVerifying that improvement targets have been achieved
- DUnderstanding priorities for improvement
How the community answered
(34 responses)- A9% (3)
- B18% (6)
- C71% (24)
- D3% (1)
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