Which statement about metrics is CORRECT?

Question

Options

• AProcess metrics can be used to measure end-to-end service performance
• BTechnology metrics can be used to measure component performance and availability
• CProcess metrics can be used to measure the utilization of a supplier's network
• DTechnology metrics can be used to determine the overall health of a process

• A
  8% (3)
• B
  72% (26)
• C
  17% (6)
• D
  3% (1)

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