Which statement about IT service-management is CORRECT?

Question

Options

• AIt is performed by customers using a mix of IT systems, services and processes
• BIt is performed by IT service providers using a mix of suppliers and their products
• CIt is performed by the service desk using a mix of people, process and technology
• DIt is performed by IT service providers using a mix of people, process and technology

• A
  6% (3)
• B
  4% (2)
• C
  16% (8)
• D
  75% (38)

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