A company runs core business processes on SAP. The company plans to migrate its SAP workloads to AWS. Which combination of prerequisite steps must the company take to receive integrated support for SA

Question

Options

• APurchase an AWS Developer Support plan or an AWS Enterprise Support plan.
• BPurchase an AWS Business Support plan or an AWS Enterprise Support plan.
• CEnable Amazon CloudWatch detailed monitoring.
• DEnable Amazon EC2 termination protection.
• EConfigure and run the AWS Data Provider for SAP agent.
• FUse Reserved Instances for all Amazon EC2 instances that run SAP.

• A
  2% (1)
• B
  82% (37)
• D
  9% (4)
• F
  7% (3)

Explanation

AWS and SAP have a joint support agreement that provides integrated support, but it requires specific prerequisites to be in place. (B) An AWS Business Support plan or AWS Enterprise Support plan is required - the Developer Support plan does not include the technical account access and response times needed for SAP joint support. (C) Amazon CloudWatch detailed monitoring must be enabled to provide 1-minute granularity metrics on EC2 instances; without these metrics, AWS support cannot investigate infrastructure-level performance issues affecting SAP. (E) The AWS Data Provider for SAP agent must be configured and running - it collects OS and hardware metrics in the format that SAP support tools (such as SAP Solution Manager and SAP Early Watch) expect; SAP will explicitly decline to investigate issues if this agent is not present. Option A (Developer Support) is insufficient. Option D (EC2 termination protection) is a reliability setting unrelated to SAP support requirements. Option F (Reserved Instances) is a cost optimization purchase model and has no bearing on support eligibility.

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