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NSE4 · Question #458

If you have lost your password for the "admin" account on your FortiGate, how should you reset it?

The correct answer is C. Power off the FortiGate. After several seconds, restart it. Via the local console, within 30. To reset a lost admin password on a FortiGate, connect via the console, power cycle the device, and then interrupt the boot process within 30 seconds to access the password recovery menu.

Submitted by haru.x· Apr 18, 2026FortiGate Deployment and System Configuration

Question

If you have lost your password for the "admin" account on your FortiGate, how should you reset it?

Options

  • ALog in with another administrator account that has "super_admin" profile permissions, then
  • BReboot the FortiGate. Via the local console, during the boot loader, use the menu to format the
  • CPower off the FortiGate. After several seconds, restart it. Via the local console, within 30
  • DReboot the FortiGate. Via the local console, during the boot loader, use the menu to log in as

How the community answered

(44 responses)
  • A
    2% (1)
  • B
    5% (2)
  • C
    91% (40)
  • D
    2% (1)

Why each option

To reset a lost admin password on a FortiGate, connect via the console, power cycle the device, and then interrupt the boot process within 30 seconds to access the password recovery menu.

ALog in with another administrator account that has "super_admin" profile permissions, then

Logging in with another super_admin account allows password changes for other users, but this method is for resetting the 'admin' account when no other super_admin account is accessible for that purpose.

BReboot the FortiGate. Via the local console, during the boot loader, use the menu to format the

Formatting the boot device or the entire configuration would erase all settings, which is an overly destructive method compared to a simple password reset.

CPower off the FortiGate. After several seconds, restart it. Via the local console, within 30Correct

To reset a lost admin password on a FortiGate, the standard procedure involves physically accessing the device, power cycling it, and then interrupting the boot sequence via the console within the first 30 seconds to access the maintenance or configuration menu, where the password can be reset without erasing the configuration. This method leverages a specific bootloader option designed for password recovery.

DReboot the FortiGate. Via the local console, during the boot loader, use the menu to log in as

While accessing the boot loader via the local console is part of the process, simply using a menu to 'log in as' during the bootloader is not the correct sequence for resetting a lost password; a specific recovery option is required.

Concept tested: FortiGate admin password recovery procedure

Source: https://docs.fortinet.com/document/fortigate/7.4.0/administration-guide/765088/resetting-the-password

Topics

#Password reset#Admin account recovery#FortiGate console#System access

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