NSE4 · Question #458
If you have lost your password for the "admin" account on your FortiGate, how should you reset it?
The correct answer is C. Power off the FortiGate. After several seconds, restart it. Via the local console, within 30. To reset a lost admin password on a FortiGate, connect via the console, power cycle the device, and then interrupt the boot process within 30 seconds to access the password recovery menu.
Question
If you have lost your password for the "admin" account on your FortiGate, how should you reset it?
Options
- ALog in with another administrator account that has "super_admin" profile permissions, then
- BReboot the FortiGate. Via the local console, during the boot loader, use the menu to format the
- CPower off the FortiGate. After several seconds, restart it. Via the local console, within 30
- DReboot the FortiGate. Via the local console, during the boot loader, use the menu to log in as
How the community answered
(44 responses)- A2% (1)
- B5% (2)
- C91% (40)
- D2% (1)
Why each option
To reset a lost admin password on a FortiGate, connect via the console, power cycle the device, and then interrupt the boot process within 30 seconds to access the password recovery menu.
Logging in with another super_admin account allows password changes for other users, but this method is for resetting the 'admin' account when no other super_admin account is accessible for that purpose.
Formatting the boot device or the entire configuration would erase all settings, which is an overly destructive method compared to a simple password reset.
To reset a lost admin password on a FortiGate, the standard procedure involves physically accessing the device, power cycling it, and then interrupting the boot sequence via the console within the first 30 seconds to access the maintenance or configuration menu, where the password can be reset without erasing the configuration. This method leverages a specific bootloader option designed for password recovery.
While accessing the boot loader via the local console is part of the process, simply using a menu to 'log in as' during the bootloader is not the correct sequence for resetting a lost password; a specific recovery option is required.
Concept tested: FortiGate admin password recovery procedure
Source: https://docs.fortinet.com/document/fortigate/7.4.0/administration-guide/765088/resetting-the-password
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