NS0-158 · Question #99
AutoSupport recently stopped working. No changes were made on the cluster itself. Which three factors outside of the cluster would cause the failure? (Choose three.)
The correct answer is A. changes to DNS B. changes to the firewall E. changes to the proxy server. This question identifies external infrastructure changes that could disrupt AutoSupport functionality on a NetApp cluster, even if the cluster configuration itself remains unchanged. AutoSupport relies on network connectivity, name resolution, and potentially proxy services to…
Question
AutoSupport recently stopped working. No changes were made on the cluster itself. Which three factors outside of the cluster would cause the failure? (Choose three.)
Options
- Achanges to DNS
- Bchanges to the firewall
- Cchanges to the Active Directory service account
- Dchanges to your NetApp support user ID
- Echanges to the proxy server
How the community answered
(21 responses)- A76% (16)
- C10% (2)
- D14% (3)
Why each option
This question identifies external infrastructure changes that could disrupt AutoSupport functionality on a NetApp cluster, even if the cluster configuration itself remains unchanged. AutoSupport relies on network connectivity, name resolution, and potentially proxy services to send messages.
AutoSupport needs to resolve hostnames (e.g., NetApp's AutoSupport servers) to IP addresses. Changes to DNS servers or records could prevent successful name resolution, thus failing AutoSupport delivery.
Firewall rules control outbound network access. If firewall rules were tightened or changed to block the ports/protocols (e.g., HTTPS, SMTP) used by AutoSupport for outbound communication, messages would not reach NetApp support.
AutoSupport itself does not typically use an Active Directory service account for its operation; it relies on network connectivity and its own internal mechanisms to send data.
Your NetApp support user ID is for accessing the NetApp Support Site or for customer-facing interactions, not for the internal functioning of the AutoSupport mechanism that sends messages from the cluster.
If the cluster is configured to use a proxy server for outbound communication, any changes to that proxy server's address, authentication, or availability would prevent AutoSupport from reaching its destination.
Concept tested: NetApp AutoSupport external dependencies
Source: https://docs.netapp.com/us-en/ontap/autosupport/configure-autosupport-concept.html
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