N10-009 · Question #77
Which of the following steps in the troubleshooting methodology includes checking logs for recent changes?
The correct answer is A. Identify the problem. Checking logs for recent changes is part of the "Identify the problem" step in the CompTIA troubleshooting methodology. This step involves gathering information, including reviewing logs and documentation, to understand what might have changed or caused the issue. This…
Question
Which of the following steps in the troubleshooting methodology includes checking logs for recent changes?
Options
- AIdentify the problem.
- BDocument the findings and outcomes.
- CTest the theory to determine cause.
- DEstablish a plan of action.
How the community answered
(53 responses)- A92% (49)
- B4% (2)
- C2% (1)
- D2% (1)
Explanation
Checking logs for recent changes is part of the "Identify the problem" step in the CompTIA troubleshooting methodology. This step involves gathering information, including reviewing logs and documentation, to understand what might have changed or caused the issue. This preliminary analysis is critical for forming an accurate theory about the problem.
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