N10-009 · Question #570
N10-009 Question #570: Real Exam Question with Answer & Explanation
The correct answer is B: Create a plan of action to resolve the issue and identify potential effects. The troubleshooting methodology requires following a logical sequence. In this case, the engineer has already identified the problem (firewall blocking traffic) and confirmed it with evidence (packet captures). The next appropriate step is to create a plan of action that outlines
Question
A support engineer is troubleshooting a network outage that is affecting 3,000 users. The engineer has isolated the issue to the internet firewall. Packet captures confirm that the firewall is blocking the traffic. Which of the following is the next step in troubleshooting?
Options
- AImplement the solution or escalate as necessary
- BCreate a plan of action to resolve the issue and identify potential effects
- CEstablish a theory of probable cause
- DDocument findings, actions, outcomes, and lessons learned throughout the process
Explanation
The troubleshooting methodology requires following a logical sequence. In this case, the engineer has already identified the problem (firewall blocking traffic) and confirmed it with evidence (packet captures). The next appropriate step is to create a plan of action that outlines how to resolve the issue and considers potential effects.
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