CompTIA
N10-009 · Question #526
Clients report that phones are down. The network technicians determine that PCs and printers are online. However, the phones display the message Searching for service. Which of the following should…
The correct answer is A. PoE statistics on the switch. Since only the phones are down and display "Searching for service," technicians should first check PoE (Power over Ethernet) statistics on the switch to confirm that the phones are receiving
Submitted by ricky.ec· Mar 6, 2026Network troubleshooting
Question
Clients report that phones are down. The network technicians determine that PCs and printers are online. However, the phones display the message Searching for service. Which of the following should the technicians check first?
Options
- APoE statistics on the switch
- BDHCP options
- CData VLANs on switchports
- DThe default gateway on the switch
How the community answered
(48 responses)- A75% (36)
- B8% (4)
- C13% (6)
- D4% (2)
Explanation
Since only the phones are down and display "Searching for service," technicians should first check PoE (Power over Ethernet) statistics on the switch to confirm that the phones are receiving
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