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N10-009 · Question #512

Users in a company report that after walking from one room to another, wireless connectivity is lost. The SSID is available, but the users have to manually reconnect every time they change rooms…

The correct answer is D. Roaming configuration is disabled. Roaming configuration allows wireless clients to seamlessly switch between access points (APs) without manual reconnection when moving through different coverage areas. If roaming is disabled or not optimized, users must manually reconnect when changing rooms, despite the SSID…

Submitted by mike_84· Mar 6, 2026Network Troubleshooting

Question

Users in a company report that after walking from one room to another, wireless connectivity is lost. The SSID is available, but the users have to manually reconnect every time they change rooms. Which of the following is most likely the cause of this issue?

Options

  • AEach room has wireless interference.
  • BThere is poor wireless coverage.
  • CMAC filtering is applied in the WLAN.
  • DRoaming configuration is disabled.

How the community answered

(23 responses)
  • A
    4% (1)
  • B
    13% (3)
  • C
    4% (1)
  • D
    78% (18)

Explanation

Roaming configuration allows wireless clients to seamlessly switch between access points (APs) without manual reconnection when moving through different coverage areas. If roaming is disabled or not optimized, users must manually reconnect when changing rooms, despite the SSID being visible. Wireless interference might cause weak signal or dropped packets, but not require manual reconnection. Poor coverage would result in no signal at all, not just requiring manual reconnection. MAC filtering restricts access by device MAC addresses, but wouldn't typically vary room by room or require manual reconnection. The described behavior points to roaming configuration being disabled.

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