A network technician sets up a computer on the accounting department floor for a user from the marketing department. The user reports that they cannot access the marketing department's shared drives…

The correct answer is C. Incorrect VLAN assignment. If the user can access the internet but not department-specific resources, it's likely due to being placed in the wrong VLAN. VLANs segment network traffic - if the computer is on the accounting VLAN instead of the marketing VLAN, it won’t have access to marketing’s shared…

Submitted by naveen.iyer· Mar 6, 2026Network Troubleshooting

Question

A network technician sets up a computer on the accounting department floor for a user from the marketing department. The user reports that they cannot access the marketing department's shared drives but can access the internet. Which of the following is the most likely cause of this issue?

Options

AMismatched switchport duplex
BMisconfigured gateway settings
CIncorrect VLAN assignment
DSVI is assigned to the wrong IP address

How the community answered

(57 responses)

A
4% (2)
B
5% (3)
C
81% (46)
D
11% (6)

Explanation

If the user can access the internet but not department-specific resources, it's likely due to being placed in the wrong VLAN. VLANs segment network traffic - if the computer is on the accounting VLAN instead of the marketing VLAN, it won’t have access to marketing’s shared drives. Mismatched switchport duplex would cause performance issues, not specific access problems. Misconfigured gateway settings would likely prevent internet access. Incorrect SVI IP could affect routing, but internet access would likely also fail. The most likely issue is an incorrect VLAN assignment.

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