N10-009 · Question #281
Following the troubleshooting methodology, a technician implements a solution that resolves the reported issue. Which of the following should the technician do next?
The correct answer is A. Document the findings. After successfully implementing a solution and resolving a network issue, the next crucial step in the troubleshooting methodology is to thoroughly document the findings, actions, and outcomes.
Question
Following the troubleshooting methodology, a technician implements a solution that resolves the reported issue. Which of the following should the technician do next?
Options
- ADocument the findings.
- BCreate a plan of action.
- CEstablish a theory.
- DIdentify the problem.
How the community answered
(23 responses)- A87% (20)
- C9% (2)
- D4% (1)
Why each option
After successfully implementing a solution and resolving a network issue, the next crucial step in the troubleshooting methodology is to thoroughly document the findings, actions, and outcomes.
Documenting the findings, actions taken, and the resolution is the essential next step after confirming a solution works, ensuring that the issue, its fix, and any preventative measures are recorded for future reference and knowledge management.
Creating a plan of action occurs earlier in the troubleshooting process, before implementing any potential solutions.
Establishing a theory of probable cause is done after identifying the problem and gathering initial information, not after the solution has been applied.
Identifying the problem is the initial step in the troubleshooting methodology, setting the foundation for all subsequent actions.
Concept tested: Troubleshooting methodology steps
Source: https://learn.microsoft.com/en-us/windows-server/networking/core-network-guide/troubleshoot-network-connectivity
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