N10-009 Question #281: Real Exam Question with Answer & Explanation

Question

Following the troubleshooting methodology, a technician implements a solution that resolves the reported issue. Which of the following should the technician do next?

Options

• ADocument the findings.
• BCreate a plan of action.
• CEstablish a theory.
• DIdentify the problem.

Explanation

After successfully implementing a solution and resolving a network issue, the next crucial step in the troubleshooting methodology is to thoroughly document the findings, actions, and outcomes.

Common mistakes.

• B. Creating a plan of action occurs earlier in the troubleshooting process, before implementing any potential solutions.
• C. Establishing a theory of probable cause is done after identifying the problem and gathering initial information, not after the solution has been applied.
• D. Identifying the problem is the initial step in the troubleshooting methodology, setting the foundation for all subsequent actions.

Concept tested. Troubleshooting methodology steps

Reference. https://learn.microsoft.com/en-us/windows-server/networking/core-network-guide/troubleshoot-network-connectivity

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