N10-009 · Question #257
A user called the help desk after business hours to complain that files on a device are inaccessible and the wallpaper was changed. The network administrator thinks that this issue is an isolated…
The correct answer is A. Identify the problem. The first step in any troubleshooting process is to identify the problem. This includes gathering information from the user, reviewing logs, and observing the symptoms. In this case, identifying the scope and nature of the issue (e.g., signs of ransomware) is critical before…
Question
A user called the help desk after business hours to complain that files on a device are inaccessible and the wallpaper was changed. The network administrator thinks that this issue is an isolated incident, but the security analyst thinks the issue might be a ransomware attack. Which of the following troubleshooting steps should be taken first?
Options
- AIdentify the problem.
- BEstablish a theory.
- CDocument findings.
- DCreate a plan of action.
How the community answered
(27 responses)- A93% (25)
- B4% (1)
- D4% (1)
Explanation
The first step in any troubleshooting process is to identify the problem. This includes gathering information from the user, reviewing logs, and observing the symptoms. In this case, identifying the scope and nature of the issue (e.g., signs of ransomware) is critical before forming any theories or plans.
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