N10-009 · Question #169
Which of the following steps in the troubleshooting methodology comes after using a top-to-top buttom examination of the OSI model to determine cause?
The correct answer is B. Establish a plan of action. After determining the cause of a problem, based on a troubleshooting methodology like the OSI model, the next logical step is to establish a plan of action to resolve it.
Question
Which of the following steps in the troubleshooting methodology comes after using a top-to-top buttom examination of the OSI model to determine cause?
Options
- ATest in the theory
- BEstablish a plan of action
- CVerify full system functionality
- DIdentify the problem
How the community answered
(32 responses)- A3% (1)
- B88% (28)
- C3% (1)
- D6% (2)
Why each option
After determining the cause of a problem, based on a troubleshooting methodology like the OSI model, the next logical step is to establish a plan of action to resolve it.
"Test the theory" typically comes *before* determining the cause, often after establishing a probable cause.
In the standard troubleshooting methodology, once the root cause of a problem has been identified or a theory has been tested and confirmed, the next step is to develop a plan of action to implement the solution and resolve the issue.
"Verify full system functionality" occurs *after* the plan of action has been implemented and the solution applied.
"Identify the problem" is the *first* step in the troubleshooting methodology, preceding any detailed examination of the OSI model to determine the cause.
Concept tested: Troubleshooting methodology steps
Source: https://www.comptia.org/certifications/a/what-is-troubleshooting
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