N10-005 Question #452: Real Exam Question with Answer & Explanation

The correct answer is A: Change management. Change management is a formal process that documents, approves, and tracks all changes made to IT infrastructure, including network upgrades. It records who requested the change, who approved it, when it was implemented, and what was changed. Without change management, organizati

Question

A company has gone through several upgrades on their network but unfortunately have no way of identifying who approved the upgrades. Which of the following should be implemented to track this type of work?

Options

AChange management
BAsset management
CAccess log
DBaselines

Explanation

Change management is a formal process that documents, approves, and tracks all changes made to IT infrastructure, including network upgrades. It records who requested the change, who approved it, when it was implemented, and what was changed. Without change management, organizations lose accountability and auditability. Asset management tracks hardware/software inventory but not approvals. Access logs record who logged into systems, not who approved work orders. Baselines establish a performance or configuration reference point but do not track approval workflows.

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