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MOFF · Question #95

For which Service Management Function (SMF) can detailed guidance be found in ITIL ?

The correct answer is B. Service Desk. See the full explanation below for the reasoning.

Question

For which Service Management Function (SMF) can detailed guidance be found in ITIL ?

Options

ADirectory Services Administration
BService Desk
CSystem Management
DWorkforce Management

How the community answered

(21 responses)

A
5% (1)
B
71% (15)
C
14% (3)
D
10% (2)

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