MD-102 · Question #301
You have a Microsoft 365 E5 subscription that contains a user named User1 and uses Microsoft Intune Suite. You use Microsoft Intune to manage devices. You have a device named Device1 that is…
The correct answer is A. Deploy the Remote Help app to Device1. B. Assign the Help Desk Operator role to User1. F. Assign the Remote Help add-on license to User1. Three components are required for Remote Help to function: (A) The Remote Help app must be deployed to the target device - it is a separate application that enables the remote session. (B) User1 must be assigned the Help Desk Operator role (or higher) in Intune, which grants…
Question
You have a Microsoft 365 E5 subscription that contains a user named User1 and uses Microsoft Intune Suite. You use Microsoft Intune to manage devices. You have a device named Device1 that is enrolled in Intune. You need to ensure that User1 can use Remote Help from the Intune admin center for Device1. Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- ADeploy the Remote Help app to Device1.
- BAssign the Help Desk Operator role to User1.
- CAssign the Intune Administrator role to User1.
- DAssign a Microsoft 365 E5 license to User1.
- ERerun device onboarding on Device1.
- FAssign the Remote Help add-on license to User1.
How the community answered
(40 responses)- A80% (32)
- C8% (3)
- D3% (1)
- E10% (4)
Explanation
Three components are required for Remote Help to function: (A) The Remote Help app must be deployed to the target device - it is a separate application that enables the remote session. (B) User1 must be assigned the Help Desk Operator role (or higher) in Intune, which grants permission to initiate Remote Help sessions. (F) User1 must be assigned the Remote Help add-on license, as Remote Help is a paid add-on within Intune Suite, separate from the base E5 license. The Intune Administrator role (C) is broader than needed and not specifically required. An E5 license alone (D) does not include Remote Help - the add-on license is required. Rerunning device onboarding (E) is unnecessary.
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