MB2-718 Exam Questions

What are the states a knowledge base article can be in?

You create an entitlement for a customer. In the channels section of the entitlements page, you add email and assign 75 percent of the allocation to email. Which of the following s...

You have a Microsoft Dynamics 365 environment. You implement Field Service. A user named User1 is creating an agreement User1 attempts to set the agreement booking dates and agreem...

You have a Microsoft Dynamics 365 environment. You implement Field Service. You need to check the work order instructions in the Field Service mobile app. Which tab on the work ord...

You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will...