You receive a call from someone you have never spoken to before. He tells you that he is familiar with one of your products from his work at a previous company and wants to purchase the product for his current company. You need to identify the next step in the sales process. What should you identify?

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Accepted Answer

A. Create a lead, log the phone call, and then qualify the lead.

Answer

B. Create a contact and a phone call.

Answer

C. Update the quote from the previous company and send the quote to the prospect by email.

Answer

D. Create a quote.

You receive a call from someone you have never spoken to before. He tells you that he is familiar with one of your products from his work at a previous company and wants to purchase the product for…

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