Microsoft
MB2-713 · Question #89
You receive a call from someone you have never spoken to before. He tells you that he is familiar with one of your products from his work at a previous company and wants to purchase the product for…
The correct answer is C. Update the quote from the previous company and send the quote to the prospect by email. See the full explanation below for the reasoning.
Question
You receive a call from someone you have never spoken to before. He tells you that he is familiar with one of your products from his work at a previous company and wants to purchase the product for his current company. You need to identify the next step in the sales process. What should you identify?
Options
- ACreate a lead, log the phone call, and then qualify the lead.
- BCreate a contact and a phone call.
- CUpdate the quote from the previous company and send the quote to the prospect by email.
- DCreate a quote.
How the community answered
(25 responses)- A4% (1)
- B4% (1)
- C84% (21)
- D8% (2)
Community Discussion
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