MB2-713 · Question #42
You call a potential customer to discuss one of your company's products. During the call, you discover that the potential customer is uninterested in the product. You need to document the…
The correct answer is B. Create a lead, track the activity, and then mark the lead as Disqualified. The Lead entity can have the state of Disqualified out of the following reasons: No Longer Interested https://technet.microsoft.com/en-us/library/dn531157.aspx
Question
You call a potential customer to discuss one of your company's products. During the call, you discover that the potential customer is uninterested in the product. You need to document the conversation and your decision not to pursue the potential customer any further. What should you do?
Options
- ADetail the conversation in a note and attach the note to a lead.
- BCreate a lead, track the activity, and then mark the lead as Disqualified
- CCreate an opportunity, track the activity, and then close the opportunity as Lost
- DDetail the conversation in a note and attach the note to an opportunity
How the community answered
(31 responses)- A13% (4)
- B77% (24)
- C3% (1)
- D6% (2)
Explanation
The Lead entity can have the state of Disqualified out of the following reasons: No Longer Interested https://technet.microsoft.com/en-us/library/dn531157.aspx
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