CompTIA
MB0-001 · Question #19
A technician receives a trouble ticket that Joe, a wireless customer, cannot access his email. As part of the troubleshooting process, the technician gathered information and identified the…
The correct answer is C. Establish a theory to determine the cause. See the full explanation below for the reasoning.
Question
A technician receives a trouble ticket that Joe, a wireless customer, cannot access his email. As part of the troubleshooting process, the technician gathered information and identified the symptoms. Which of the following is the NEXT logical step in troubleshooting?
Options
- ATest the theory
- BDocument findings and outcomes
- CEstablish a theory to determine the cause
- DImplement the solution
How the community answered
(18 responses)- A6% (1)
- B6% (1)
- C78% (14)
- D11% (2)
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