Microsoft
MB-901 · Question #187
MB-901 Question #187: Real Exam Question with Answer & Explanation
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Question
A company uses Dynamics 365 Customer Service. The service team handles a large number of calls for common service requests. The company wants to provide customers a self-service option to reduce the number of service calls. You need to recommend a solution for the company. What should you recommend?
Options
- APower Virtual Agents
- BCustomer Service Insights
- CSates Insights
- DCustomer Insights
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