Microsoft
MB-901 · Question #187
A company uses Dynamics 365 Customer Service. The service team handles a large number of calls for common service requests. The company wants to provide customers a self-service option to reduce the…
The correct answer is A. Power Virtual Agents. See the full explanation below for the reasoning.
Question
A company uses Dynamics 365 Customer Service. The service team handles a large number of calls for common service requests. The company wants to provide customers a self-service option to reduce the number of service calls. You need to recommend a solution for the company. What should you recommend?
Options
- APower Virtual Agents
- BCustomer Service Insights
- CSates Insights
- DCustomer Insights
How the community answered
(42 responses)- A74% (31)
- B7% (3)
- C5% (2)
- D14% (6)
Community Discussion
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