Microsoft
MB-901 · Question #186
A company implements Dynamics 365 Customer Service. The company wants to be able to provide interactive self-service processes that are capable of completing processes on behalf of the customer. You…
The correct answer is D. Power Automate. See the full explanation below for the reasoning.
Question
A company implements Dynamics 365 Customer Service. The company wants to be able to provide interactive self-service processes that are capable of completing processes on behalf of the customer. You need to recommend a solution. What should you recommend?
Options
- ACustomer Service Insights
- BPower Virtual Agents
- CCustomer Insights
- DPower Automate
- EKnowledge Base
How the community answered
(40 responses)- A10% (4)
- B3% (1)
- C5% (2)
- D80% (32)
- E3% (1)
Community Discussion
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