CompTIA
JK0-019 · Question #17
A network technician is troubleshooting a user's connectivity problem, and has determined a probable cause. The technician is at which step in the troubleshooting methodology?
The correct answer is C. Establish a theory. Establish a theory means to correlate the finding and cause of a problem in order to fix the
Network troubleshooting
Question
A network technician is troubleshooting a user's connectivity problem, and has determined a probable cause. The technician is at which step in the troubleshooting methodology?
Options
- AVerify full system functionality
- BIdentify the problem
- CEstablish a theory
- DImplement the solution
How the community answered
(34 responses)- A9% (3)
- B3% (1)
- C82% (28)
- D6% (2)
Explanation
Establish a theory means to correlate the finding and cause of a problem in order to fix the
Topics
#troubleshooting methodology#theory of cause#network process#diagnosis
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