Ann, a network technician, has been troubleshooting a connectivity problem in the LAN room. Ann has diagnosed the problem and implemented a solution. Which of the following would be the NEXT step?

The correct answer is D. Document findings. As to prove the cause of problem documents need to be attached so document finding is the first step after we implemented and diagnosed that problem.

Network troubleshooting

Question

Options

ATest the theory
BEstablish a plan of action
CEstablish a theory
DDocument findings

How the community answered

(49 responses)

A
14% (7)
B
10% (5)
C
4% (2)
D
71% (35)

Explanation

As to prove the cause of problem documents need to be attached so document finding is the first step after we implemented and diagnosed that problem.

Topics

#troubleshooting methodology#documentation#network process#post-resolution

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