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ITSM20F · Question #26
ITSM20F Question #26: Real Exam Question with Answer & Explanation
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Question
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
Options
- AIncident Management
- BProblem Management
- CService Desk Service
- DLevel Management
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