ITSM20F.EN Exam Questions
152 real ITSM20F.EN exam questions with expert-verified answers and explanations. Page 4 of 4.
- Question #151Basic concepts
Which of the following standards was the forerunner to ISO/IEC 20000?
ISO/IEC 20000 historyBS 15000ITSM standardsstandards evolution - Question #152Planning and implementing service management
It is essential that an owner at senior level has overall responsibility for Service Management. Which of the statements below is a best practice?
senior responsible ownergovernanceservice improvementmanagement responsibility
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