PeopleCert
ITIL-F · Question #99
Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
The correct answer is B. IT service continuity management. See the full explanation below for the reasoning.
Question
Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
Options
- AChange management
- BIT service continuity management
- CFinancial management for IT services
- DService catalog management
How the community answered
(26 responses)- A12% (3)
- B77% (20)
- C8% (2)
- D4% (1)
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